Cancellation Policy

1. Hotel Reservations

Our cancellation policy for hotel reservations is as follows:

• Cancellations made 48 hours or more before check-in: Full refund
• Cancellations made 24-48 hours before check-in: 50% of the total stay
• Cancellations made less than 24 hours before check-in: No refund
• No-shows: Full charge of the first night's stay

2. Special Events and Peak Seasons

For special events and peak seasons:

• 7-day cancellation notice required for full refund
• 3-6 days before check-in: 50% refund
• Less than 3 days: No refund
• Special event dates may have different policies

3. Group Bookings

For group reservations (5 or more rooms):

• 30-day cancellation notice required for full refund
• 15-29 days before check-in: 50% refund
• Less than 15 days: No refund
• Group contracts may have specific terms

4. Spa and Restaurant Reservations

Cancellation policies for spa and restaurant bookings:

• 24-hour notice required for full refund
• Less than 24 hours: 50% charge
• No-shows: Full charge
• Special packages may have different policies

5. Force Majeure

In case of extraordinary circumstances:

• Natural disasters
• Government restrictions
• Pandemics or health emergencies
• Other unforeseen events

We reserve the right to modify our cancellation policy and will communicate any changes to affected guests.

6. Refund Process

Refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days
• Bank processing times may vary
• Contact our reservations team for assistance